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Shipping & Returns

Shipping Information

Cloak & Dagger offers UPS Ground, 2nd Day Air, and Next Day Air shipping for all domestic orders, and UPS Standard shipping for Canadian orders. For all other international orders, Cloak & Dagger ships via United States Postal Service (“USPS”) Express Mail International.

For purchases totaling $250 or more, ground shipping to any of the 48 contiguous states is FREE!

Manhattan, NYC Courier Service UPS Ground UPS Ground $250+ 2nd day air Next day air UPS Standard (Canada) USPS First Class International
Packages 4lbs and under
USPS Express Mail International
Up to 90th Street; orders must be in by 1p for same-day service 1-5 Business Days 1-5 Business Days 2 Business Days 1 Business Days 2-7 Business Days 2-7 Business Days 3-5 Business Days
$20 $15 Free $20 $30 $15 $25 $35

All orders received before 1m ET Monday-Friday will begin processing the same day, and orders received after 1pm ET will begin processing the following business day, pending credit verification. Orders received after 1pm on Friday will begin processing the following Monday. Most orders are shipped the next business day. Transit times do not include weekends or holidays, and weekend deliveries are not available. Once Cloak & Dagger has delivered the merchandise to the carrier, you will assume the risk of loss and title for the merchandise.

Please Note: Items purchased online are eligible for exchange or refund within 10 days.  Items purchased IN STORE are eligible for store credit only.

Taxes/Duties/Refused Shipments (for International Shipments):
You are responsible for any additional taxes and duties. Cloak & Dagger is not responsible for any fees charged by customs. If you decide to refuse any shipments from Cloak & Dagger, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Cloak & Dagger. This amount will be subtracted from your merchandise refund.

Currency

All prices on our site are listed in US dollars, and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates. The following web page features a quick, easy, & free foreign exchange rate calculation using up-to-the-minute exchange rates:

XE.com - Foreign Exchange Rate Calculator

Return Policy

IN STORE RETURN POLICY:

ITEMS PURCHASED IN OUR BRICK & MORTAR LOCATIONS ARE ELIGIBLE FOR STORE CREDIT ONLY WITHIN 10 DAYS OF THE PURCHASE DATE WHEN RETURNED TO THE LOCATION OF ORIGINAL PURCHASE.  SALE ITEMS PURCHASED IN STORE ARE FINAL SALE.  We cannot accept returns or exchanges from other store locations. Items must be unworn, unwashed, undamaged, unused, and with all original tags attached.



ONLINE RETURN POLICY:

ITEMS PURCHASED ONLINE ARE ELIGIBLE FOR A FULL REFUND WITHIN 10 DAYS FROM THE DATE THE ITEM IS RECEIVED BY THE PURCHASER. PLEASE NOTE THAT SHIPPING FEES WILL BE DEDUCTED FROM THE REFUND AMOUNT.  RETURNS MADE TO US PAST THE 10 DAY MARK WILL NOT BE ACCEPTED AND RETURNED TO SENDER.

SALE ITEMS:
SALE ITEMS ARE FINAL SALE BOTH IN STORE AND ONLINE!
Items must be unworn, unwashed, undamaged, unused, and with all original tags attached.
Please send returns to:
Cloak & Dagger
334 East 9th Street
New York, NY 10003

How to Send Back Your Item for an Exchange

Please indicate on your invoice whether you are exchanging or returning the item. For exchanges, please indicate the desired model/size. We also recommend placing your exchange on hold with customer service so it does not sell out while we await your package. Just call us or send an email with your order number and the item/size you would like on hold.

212.673.0500
shop@cloakanddaggernyc.com

Keeping Your Items in Returnable Condition

Please try your best to maintain items in pristine condition. All returned items must be unworn, unwashed, undamaged, unused, and with all original tags attached.

Shoes

Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.

Swimmear & Lingerie

Please try on over underwear for sanitary reasons. Do not remove protective strip.

Tops & Dresses

Please be careful of makeup or deodorant rubbing off on the garment.

Damaged Items

If you receive an item that is damaged, please contact our customer service within 24 hours.

Consumable Products

We do not accept returns on consumable products that have been used, including perfume, cosmetics, and other beauty products.

Authenticity

CLOAK & DAGGER only carries merchandise that is authentic, first-run, and purchased directly from the designer. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal.
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